Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@mughaltimepieces.com .
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@mughaltimepieces.com and send your item to: 67Oakworth Avenue Milton keynes GB mk109nu.
Shipping
To return your product, you should mail your product to: 67Oakworth Avenue Milton keynes GB mk109nu
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
How do I wind my mechanical timepiece properly?
We have
both manual and automatic timepieces. Self winding watches are designed so that
they gain power from the movements of your wrist. The great thing about the automatic
winding your watch every day is not necessary also they don’t use battery.
As for
the manual timepiece all you need to do is to wind up the watch the watch.
How secure is the Mughal Timepiece website?
At
Mughal Timepieces understand it is important to have secure payment, Our
checkout is very is secure and safe to
use We allow payment made via credit and debit card are they go through Pay Pal
– The world leaders when it comes to online payment systems.
Shipping and Delivery
Once your payment has been verified, it will take one working day to process and ship your order. This does not include weekends or bank holidays. Purchases made after 4 am wont be shipped out until the next business day. If you order after 9 am on a Friday, your order will most likely be shipped out on the next working day.
How much does shipping cost?
- SHIPPING is free worldwide